IGAZAM.
ComplaintsCompaniesHelp & guidanceAbout us
Log inFile a complaint
IGAZAM.

Consumers deserve to be heard.

Platform

ComplaintsCompaniesHelp & guidance

For businesses

Register your companyCompany workspace

About us

About us

Legal

Terms of usePrivacy
© 2026 IGAZAM. All rights reserved.For a fairer marketplace.
    HomeComplaintsMediaMarktMissing refund after withdrawal from the contract
    In progressCase ID: #IGZ-2026-0003Filed: 9 Sept 2026

    Missing refund after withdrawal from the contract

    MediaMarkt

    Delivery

    NK
    N*** K***🛡 Verified user

    I exercised my 14-day right of withdrawal and the courier collected the product. The purchase price should have been refunded within the statutory 14 days, but nothing has happened for three weeks.

    Requested outcome

    A refund

    Delivery

    Messages

    NK
    N*** K*** (customer)9 Sept 2026, 15:23
    Dear MediaMarkt, I exercised my 14-day right of withdrawal and the courier collected the product on 28 August 2026. By law the purchase price should have been refunded within 14 days, but nothing has happened for three weeks. I request the transfer of HUF 149,900. Kind regards, Katalin Nagy
    System9 Sept 2026, 16:06
    We forwarded the complaint to the company.
    System11 Sept 2026, 03:23
    The company opened the case.

    Case status

    In progress

    30-day response deadline

    Companies must respond to the complaint within 30 days.

    7 / 30 days23 days left

    Complaint filed

    9 Sept 2026, 15:23

    Your complaint was recorded immediately

    Awaiting company response

    9 Sept 2026, 16:06

    The company has not responded yet.

    Company response

    Possible mediation

    The parties talk it through on IGAZAM.

    Case closed

    Resolved, or escalated to the Arbitration Board.

    Actions

    Next step

    If no response arrives within 30 days

    Once the deadline has passed you can escalate to the arbitration board for your area. We help you prepare and keep every document in one place.

    A secure and public process

    The complaint and the company replies are public, helping other consumers in the same situation.