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    HomeComplaintsOne MagyarországIncorrect billing – charged 8,900 HUF too much
    Awaiting responseCase ID: #IGZ-2025-00123Filed: 13 Sept 2026

    Incorrect billing – charged 8,900 HUF too much

    One Magyarország

    Billing

    NK
    N*** K***🛡 Verified user

    After the package change my monthly fee rose without justification. The contract states HUF 4,990, but the March invoice charged me HUF 13,890. I request a refund of the overcharge and a correction of the tariff.

    Requested outcome

    A refund

    Billing

    Messages

    NK
    N*** K*** (customer)13 Sept 2026, 15:23
    Dear One Magyarország, after the package change in February my monthly fee became HUF 13,890 instead of the HUF 4,990 set out in the contract. I received no explanation for the difference. I request a refund of HUF 8,900 and a correction of the tariff. Kind regards, Katalin Nagy
    System13 Sept 2026, 16:06
    We forwarded the complaint to the company.

    Case status

    Awaiting response

    30-day response deadline

    Companies must respond to the complaint within 30 days.

    3 / 30 days27 days left

    Complaint filed

    13 Sept 2026, 15:23

    Your complaint was recorded immediately

    Awaiting company response

    13 Sept 2026, 16:06

    The company has not responded yet.

    Company response

    Possible mediation

    The parties talk it through on IGAZAM.

    Case closed

    Resolved, or escalated to the Arbitration Board.

    Actions

    Next step

    If no response arrives within 30 days

    Once the deadline has passed you can escalate to the arbitration board for your area. We help you prepare and keep every document in one place.

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