Incorrect billing – double charge on my mobile subscription
On my March invoice the same HUF 9,990 item appears twice in addition to the monthly fee. I also reported the problem to customer support, but the charge was repeated the following month. I request a refund of the incorrect charge and correct billing going forward.
Requested outcome
A refund of the incorrectly charged HUF 9,990, plus written confirmation that the double charge will not happen again.
Messages
KA
K*** A*** (customer)28 Aug 2026, 15:23
Dear Telekom, on my March invoice the same HUF 9,990 item appears twice in addition to the monthly fee. I already reported it to customer support, where I was told it would be settled, but it was repeated on the April invoice. I have attached the invoice and the bank transaction. I request a refund of the incorrect charge. Kind regards, Anna Kovács
System28 Aug 2026, 16:06
We forwarded the complaint to the company.
Telekom Ügyfélszolgálat (company response)2 Sept 2026, 15:23
Dear Ms. Kovács, thank you for contacting us. We have forwarded your report to our billing department and a detailed investigation is under way. We will inform you of the result within five working days at the latest. Best regards, Telekom Customer Service
KA
K*** A*** (customer)3 Sept 2026, 15:23
Thank you for your reply. Please make sure the disputed HUF 9,990 is not charged again until the investigation is closed, and inform me of the outcome in writing. Please note that there are only eight days left until the May invoice is issued.
System3 Sept 2026, 20:11
The company is looking into the case.