Penalty charged after the lock-in period ended

Dear Yettel, my lock-in period ended on 28 February and I terminated the contract on 12 March. Despite this, a penalty of HUF 24,800 was invoiced. I request the penalty to be cancelled and written confirmation that the contract is closed. Kind regards, Katalin Nagy

Dear Ms. Nagy, we have reviewed your contract. In our records the lock-in period ends on 31 March, which is why the system calculated a penalty. Please send us the confirmation you received when signing the contract so that we can compare the two dates. Best regards, Yettel Customer Service

I have attached the contract confirmation dated 28 February 2024, which states both the start and the end of the 24-month lock-in period. According to it the lock-in ended on 28 February 2026, not on 31 March.

Thank you for the document. Based on the confirmation, our records contained an incorrect date, which we have corrected. We have cancelled the HUF 24,800 penalty and the credit will appear in the next statement. Best regards, Yettel Customer Service

Thank you. I have received the cancellation invoice. Please also send the written confirmation of the contract closure, as I requested in my first letter.

We have sent the confirmation of the contract closure by e-mail, and it can also be downloaded from your account. We apologise for the inconvenience caused by the incorrect record. Best regards, Yettel Customer Service