Regular evening internet outages

Dear Telekom, for weeks the internet connection has dropped almost every evening between 7 and 10 p.m., sometimes for 10–20 minutes. I filed three fault reports and all three came back with "the fault cannot be reproduced". I request a substantive investigation. Kind regards, Zsófia Horváth

Dear Ms. Horváth, the earlier reports were measured during daytime, which is why they showed no fault. We will also examine the local node under evening load. Please note the exact time of the next outage. Best regards, Telekom Customer Service

The outage times were: Tuesday 19:42–20:05, Wednesday 20:10–20:24, Thursday 21:03–21:19. On all three occasions the router indicator light also changed, so it is not down to the end device.

Thank you for the precise data. Based on the evening measurement, one port of the local optical node was overloaded. We have reconfigured the port and expanded the node. Please monitor the connection over the coming days. Best regards, Telekom Customer Service

A week has passed with no outages at all and the speed is stable as well. Thank you for the investigation.

We are glad the fault is gone. We will apply a proportional credit for the days affected by the outages, which will appear on your next invoice. Best regards, Telekom Customer Service