Unauthorised account maintenance fee charged
The previous, higher monthly fee was deducted even after I switched account packages. My first complaint received a template reply, and the fee has been charged twice more since then.
Requested outcome
A refund
Messages
NK
N*** K*** (customer)25 Aug 2026, 15:23
Dear K&H Bank, I switched my account package to a cheaper one in July, yet the old account maintenance fee of HUF 1,890 is still being deducted. My first complaint received a template reply and the fee has been charged twice more. I request a credit for the difference of three months. Kind regards, Katalin Nagy
System25 Aug 2026, 16:06
We forwarded the complaint to the company.
K&H Bank (company response)31 Aug 2026, 15:23
Dear Ms. Nagy, the account package change was recorded in our system, but the fee correction did not run due to a technical issue. We have fixed the fault. To credit the difference, please confirm whether you initiated the change in a branch or in online banking. Best regards, K&H Bank
NK
N*** K*** (customer)1 Sept 2026, 15:23
I started the switch in online banking on 14 July and received the confirmation message. Please credit the difference for the three months and make sure the next monthly charge already uses the correct fee.
System1 Sept 2026, 20:11
The company is looking into the case.