Late order fulfilment, incomplete information
The monitor marked as in stock had still not arrived after three weeks. The order status is still "in preparation" and I have received no information about the delivery deadline.
Requested outcome
A refund
Messages
VG
V*** G*** (customer)1 Sept 2026, 15:23
Dear Alza.hu, the monitor in order 26-0815-4471 was marked "in stock" when I ordered it, yet it had not arrived after three weeks. The order status is still "in preparation". Please state the actual delivery deadline or refund the purchase price. Kind regards, Gábor Varga
System1 Sept 2026, 16:06
We forwarded the complaint to the company.
Alza.hu (company response)5 Sept 2026, 15:23
Dear Mr. Varga, we have checked your order: the product is at the supplier's warehouse and will be collected this week. The expected delivery is next Wednesday. If that no longer suits you, we will cancel the order free of charge and refund the full amount within three working days. Please let us know which you prefer. Best regards, Alza.hu