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    HomeComplaintsWizz AirCancelled flight – ticket price not refunded
    Awaiting responseCase ID: #IGZ-2026-0002Filed: 11 Sept 2026

    Cancelled flight – ticket price not refunded

    Wizz Air

    Service quality

    SP
    S*** P***🛡 Verified user

    The BUD–LTN flight was cancelled two hours before departure and no rebooking was offered. I submitted the refund request on the website the same day and have not even received a confirmation.

    Requested outcome

    A refund

    Service quality

    Messages

    SP
    S*** P*** (customer)11 Sept 2026, 15:23
    Dear Wizz Air, flight W6 2392 (BUD–LTN) was cancelled two hours before departure and no rebooking was offered at the airport. I submitted the refund request on your website the same day but have not even received a confirmation e-mail. I request a refund of the ticket price and the airport charges. Kind regards, Péter Szabó
    System11 Sept 2026, 16:06
    We forwarded the complaint to the company.

    Case status

    Awaiting response

    30-day response deadline

    Companies must respond to the complaint within 30 days.

    5 / 30 days25 days left

    Complaint filed

    11 Sept 2026, 15:23

    Your complaint was recorded immediately

    Awaiting company response

    11 Sept 2026, 16:06

    The company has not responded yet.

    Company response

    Possible mediation

    The parties talk it through on IGAZAM.

    Case closed

    Resolved, or escalated to the Arbitration Board.

    Actions

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